A few weeks ago, I ordered a desk online from a leading office supply and furniture store. I noticed that the desk went on sale just a few hours after I ordered it. I cancelled the original order; the ...

At its F8 Developer Conference in mid-April, Facebook opened its Messenger platform to chatbot services, an enhancement that the social media giant said will change the way users access information, ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...

Today, I'm going to share five retail customer experience practices from the wildly successful Warby Parker retail eyewear showrooms, which are estimated by the Wall Street Journal to rake in $3,000 ...

Editor's Note: This piece was written by Head of Customer Experience (CX) and Social Engagement at 7-Eleven, Jerry Campbell. Opinions are the author's own. It's no surprise to anyone that retailers ...

Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail? The same thing is threatening to happen online, accelerated by the unprecedented challenges, ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the ...

COSTA MESA, Calif.: 25 April 2019 — A decade after the financial crisis, the banking industry’s reputation remains below pre-crisis levels, yet customers are shrugging off their concerns. Record high ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...